For all questions

Project owner

A – Use of website

I forgot my password or wish to modify it: how should I do?

On the login page, click on the link "Password forgotten?" then follow the instructions. If you cannot read the "Password forgotten?" under "save", click on the link: "log in".

I have changed my email address: how do I login to the website?

Use your previous email address to login. On your personal space, you can then update the new address.

What are the features of my personal space?

Your personal space is presented through the following tabs: profile, password, cash flows, banking information, vouchers, my contributions, my projects, and bills. It is important to inform your personal space correctly; the information provided will allow for example to send you the "rewards" you are entitled to, manage your repayments, keep you aware of the progress of projects.

Profile: allows you to manage the information associated with your profile.
Password: allows you to change your password.
Cash flows: allows you to view your transactions and the account balance of payments but also to achieve a recharging your payment account (via credit card/transfer).
Bank details: allows you to manage the details of your external account.
Supporting documents: allow you to be in accordance with the regulations on different levels of use of your payment account.
My contributions: manage your contributions and carry out your refund requests.
My projects: manage your projects (as project owner).
My Invoices: Manage your bills. Invoices are monthly.

I want to credit my payment account: how?

Simply go to the "cash flow" tab and select payment type. There are two methods to credit one’s payment account: via credit card or bank transfer. Follow the procedure on the site.

B- Personal data, payment types, security of payments, tax

What personal information is transmitted to the platform?

This is the information that you have been asked to provide information except for bank details. The information about your bank account are only known from one payment institution.

Can I be requested for additional data? If yes, who will receive them?

The payment institution always has the option to request additional information - as part of its obligation to fight against money laundering.

What payment types are available on the website?

Credit and debit card, transfer and notes.

How do I modify my bank details?

Your bank details are required for each payment by credit card or transfer. There is never need to change or enter bank details outside a transaction. Warning! You will never receive e- mail asking to change your bank details. More generally, you will not receive a written or phone request for information demanding to provide your bank details. Be careful.

My payment via credit card is not accepted: what should I do?

Transactions via credit card require authorization from your bank, usually doubled with a request for authentication. If one of your transactions is denied, we recommend that you wait a few minutes and try again. If the problem persists, we advise you to contact your bank. You may also contact us.

My bank transfer was not carried out: what do I do?

The average processing time for a transfer request is about five working days. An email is sent to you as soon as the transfer is made. If you have not received email within that time or if you encounter a problem, please contact us.

Are payments secured?

All banking data associated with your transactions are encrypted and secured via an authorized trust chain and certified by the regulatory authorities. The payment solution used is that of LEMONWAY payment institution. Neither the manager of the platform or the project leader will have access to your payment account. Your accounts are managed exclusively by the payment institution, in a bank. This is an extremely important safety point. Virtually, this means that the cash flows are under the full responsibility of a bank.

How are cash flows carried out?

The entire transaction is made securely. Once the contribution is selected and validated, the contributor is requested for data necessary for payment via a secure form. Once the payment is confirmed, the corresponding amount is credited to the contributor's payment account. Depending on the type of campaign you have launched, the flow will not operate in the same way:

Donation campaigns - Case 1: as part of a campaign "all or nothing" or "with threshold", when the payment transaction by credit card or bank transfer is completed, the funds collected are confined to the payment account of the donor. Thus the donor, even if they see the amount debited from their bank account, continues to hold the electronic money as money housed within their payment account until the campaign is declared successful (reaching the initial target or threshold as appropriate). Only then are the funds transferred to your payment account. This means that contributors may cancel their contributions at any time since their payment account is legally their property. If the campaign is a failure, contributors get their contributions back.
- Case 2: as part of a campaign in which collected funds are transferred regardless of the project’s final success, funds are immediately transferred on your payment account. Thus contributors cannot cancel their gifts.

Lending campaigns When the payment transaction by credit card or bank transfer is completed, collected funds are confined to the payment account of the lender. Thus the lender, even if it sees the amount debited from his bank account, continues to hold the electronic money as money housed within its payment account until the campaign is declared successful (reaching the initial target or threshold as appropriate). Only then are the funds transferred to your payment account. There is no possible cancellation of the loan offer made by the lender during a campaign.

The balance of your payment account is available at any time.

C- General project management

Can I use the email address of contributors for purposes other than my project?

You have the ability to use e- mails contributors as part of your project. This faculty is expressly stated in the Terms of Use. You also have the option of requesting that you and your partners may use the mails of your contributors for purposes other than for the project (invitations, call for other projects etc.), the platform being considered as one of your partners. For this purpose, it has been expressly asked to the contributor: "Do you allow the project owner and/or their partners to use your email address for any other purpose than the project to which you are contributing (invitations, calls to other projects etc.)?"

Can one contribute to a project anonymously?

It is enough that the contributor has given a nickname to register. However you will detain all the contact information. Please note it may be that the contributor has decided not to make their contribution to the project public. They will have to check that option before payment transaction.

Am I subject to notification in order to use the email addresses of my contributors? (cnil statement)

You must file a CNIL statement. Go to the following address: http://www.cnil.fr/ The requested information may include: - Email - Name or username - First name - Birthday - Nationality - Mail address - Self-description - Picture of yourself

Can a contributor withdraw their funds allocated to my project before the end of the campaign?

As long as an “all or nothing” campaign is not ended, a contributor always has the ability to withdraw the funds in their payment account. The reason is simple: the payment account is their property. They may dispose of it at will. To withdraw funds, they will have to go in their personal space and click "Cancel" in front of their contribution.

D- Technical project management

How to include images or videos in the description of my project?

Images: simply copy the URL of the image that you have previously loaded into an image library of your choice. We recommend cloudinary.com but the important thing is to have chosen a web host that allows taking charge of secure URLs. We also recommend the use of the .jpg 220x172 dimensions to yield the optimum result. You can upload your images in your space under "project management" in "Media ".

Videos: it is the same for videos, simply copy the URL of the video you have previously uploaded to Youtube, Vimeo, or Daily Motion. We recommend using Vimeo, which allows not seeing displayed ads.

CSS experts are able to perform more advanced layouts. Generally we do not give the possibility, due to risks related to security, directly enter HTML or JavaScript code. Customizing layouts must be performed using the syntax of the language markdown. (Click on markdown to access an explanation site).

I just changed my project’s image but it does not appear correctly in Facebook. What should I do?

Sometimes there is a problem displaying the shared link if you just changed the video or image. Indeed, Facebook does not automatically refreshes the data once copied. So if a project has once been shared, before having attributed an image to it, this project will appear in Facebook without image.

The solution is therefore to refresh the Facebook data as follows:
1 - go under the Facebook debugger (search for Facebook debugger with Google)
2 - type in the "Input URL , Access Token , or Open Graph Action ID" field the URL for the project to be shared on Facebook
3 - Click the "debug" button that displays the information seen by Facebook on the project; this operation causes the refresh of the project data on Facebook which will then appear correctly on the walls shared with this project.

How to make my project appear on the front page in a place rather than another (for example, in first position)?

Ask us and we shall do our best!

How do I do if I have made a mistake or if I want to change:

Change my project type: lending instead of donation, for instance;
Change the nature (refundable or not) of funds paid by the contributors,
Choose a threshold below which the money is refunded to contributors if the campaign's objectives are not achieved, and beyond which the sums that have been paid by the contributors will be retained even if the objectives of the campaign are not achieved.
Change the objectives of the campaign: duration, amount,
Stop the campaign, if financial targets are met by the end of it,
Change my project’s category: leisure, support, business, etc.,
To remove all traces of my project in the basics of the platform?

Ask us and we will make the necessary modifications as quickly as possible.

In the project manager tab, I read "non valid kyc": what is it?

The KYC (Know Your Customer): This is the information requested by the payment institution to comply with the financial regulation, particularly in the fight against money laundering. If you read "Non-valid" it means that the information that was supplied is incomplete, or that they are non-valid. Example: proof of residence dating back from more than three months while it must be less than three months.

In the tab “project status”, I read "draft": what is it?

This means that the project has not yet been validated nor accepted. The campaign is not open yet.

Do I have the possibility to change one of the features of my project after the campaign has started, for instance: amount, duration, counterparts, or presentation?

No, with some exceptions to be discussed with our team.

What is a widget? What is it used for? How does a widget work?

It is very important that you communicate about your campaign. The widget is the square or rectangle, on which a user clicks to access your project and to be able to make a contribution.

How to insert a widget on blogs or social networks?

Simply go to the project description page and click on the "Widget" button (below the photo or video of the project). A window opens where you can copy the link and paste the widget on all your digital media.

What does the “news” tab stand for?

The News function is used to inform visitors of your project and your contributors of updates about your project. Crowdfunding is also this: sharing information!

What is markdown language? How does it work?

Here is a link to Wikipedia: http://fr.wikipedia.org/wiki/Markdown http://fr.wikipedia.org/wiki/Markdown

Contributor

A- Use of website

I forgot my password or wish to modify it: how should I do?

On the login page, click on the link "Password forgotten?" then follow the instructions. If you cannot read the "Password forgotten?" under "validate", click on the link: "log in".

I have changed my email address: how do I login to the website?

Use your previous email address to login. On your personal space, you can then update the new address.

Is registration on the website free?

You have free access to the site and all its features. No cost of operation is therefore on to you. You give or lend, it's already great!

What are the features of my personal space?

Profile: allows you to manage the information associated with your profile.
Password: allows you to change your password.
Cash flows: allows you to view your transactions and the account balance of payments but also to achieve a recharging your payment account (via credit card/card).
Bank details: allows you to manage the details of your external account.
Supporting documents : allow you to be in accordance with the regulations on different levels of use of your payment account. You may indeed have to provide supporting documents (ID, proof of address).
My contributions : manage your contributions and carry out your refund requests.

I want to credit my payment account: how?

Simply go to the "cash flow" tab and select payment type. There are two methods to credit one’s payment account: via credit card or bank transfer. Follow the procedure on the site.

I want to check that my contribution has been carried out: how can I do?

Once you have contributed:
- You receive a confirmation email
- You can check on your personal space > cash flows, the accounted cash flows

I want to cancel my contribution: how?

For campaigns in which collected funds are transferred regardless of the project’s final success, you cannot cancel your contribution; the sum is directly acquired the project leader. For other types of projects, you can cancel your contribution by visiting your personal space > my contributions and clicking on Cancel.

Can I change the amount of my contribution?

Yes, except for campaigns in which collected funds are transferred regardless of the project’s final success. For other campaign types, you must perform a transaction for your new desire and request in parallel cancellation of the previous transaction.

Can I contribute to a project anonymously?

Yes, to the extent that you can use a nickname to register, you can decide not to publish your contribution to the project. You just have to tick the option prior to the completion of the payment.

B- Personal data, payment types, security of payments, tax

What personal information transmitted to the project manager?

Only your email address, name and mail address or username are transmitted to the project manager. This allows them to send you the rewards and/or tax receipt you are entitled, to send you an email for information or an email of thanks. Other information about you is confidential, including your bank details. These are known only from the payment institution.

Can I be requested for additional data? If yes, who will receive them?

You may be asked to provide further confidential information provided that the unit amount of your contribution reaches 250 €, or the sum of your contributions over a month exceeded € 2,500. It will be asked, depending on whether you are an association, a foundation, an individual or a company to provide a copy of your ID, proof of address of less than three months, and possibly a copy of the constitution: it is the rules against money laundering and against fraud. This information is transmitted to the payment institution; in any case they are not transmitted to the project promoter.

Can the project manager use my email address for purposes other than for their project?

The project manager has the ability to use e-mail contributors in the project for which it sought financing. This option has been expressly stated in the Terms and Conditions. The project manager also has the right to request that he and his partners may use your email for any other purpose than for the project (invitations, call for other projects etc.). Our platform is considered one of the project partners. For this, it is specifically asked to the contributor: "Do you allow the project manager and/or their partners to use your email address for any other purpose that the project to which you are contributing (invitations, calls to other projects etc.)?"

What are the payment types available on the website?

Credit/debit card, transfer, notes.

How do I modify my bank details?

My payment via credit card is not accepted: what do I do?

MY BANK TRANSFER WAS NOT CARRIED OUT: WHAT DO I DO?

Are payment secured?

All banking data associated with your transactions are encrypted and secured via an authorized trust chain and certified by the regulatory authorities. The payment solution used is that of LEMONWAY payment institution. Neither the manager of the platform or the project owner will have access to your payment account. Your accounts are managed exclusively via the payment institution, in a bank. This is an extremely important safety point. In practice this means that your money is under the full responsibility of a bank.

How are cash flows carried out?

Donation campaigns - Case 1: as part of a campaign "all or nothing" or "with threshold", when the payment transaction by credit card or bank transfer is completed, the funds collected are confined to the payment account of the donor. Thus the donor, even if they see the amount debited from their bank account, continues to hold the electronic money as money housed within their payment account until the campaign is declared successful (reaching the initial target or threshold as appropriate). Only then are the funds transferred to your payment account. This means that contributors may cancel their contributions at any time since their payment account is legally their property. If the campaign is a failure, contributors get their contributions back.
- Case 2: as part of a campaign in which collected funds are transferred regardless of the project’s final success, funds are immediately transferred on your payment account. Thus contributors cannot cancel their gifts.

Lending campaigns
When the payment transaction by credit card or bank transfer is completed, collected funds are confined to the payment account of the lender. Thus the lender, even if it sees the amount debited from his bank account, continues to hold the electronic money as money housed within its payment account until the campaign is declared successful (reaching the initial target or threshold as appropriate). Only then are the funds transferred to your payment account. There is no possible cancellation of the loan offer made by the lender during a campaign.

C- Participation in a project

How to follow the progress of a project?

Simply visit the project’s page. Emails are also sent by the project promoter at the key stages of the project, in the "News" tab.

How am I informed of the end of the project?

Via e-mail.

What happens if a project reaches its goal before its deadline?

The project leader has the ability to continue the campaign until the deadline.

When the project reaches its goal, how does the project owner receive their money?

The collected amount is paid onto the payment account of the project owner.

How can I help a project outside of my financial contribution?

You can support the project by sharing it onto your social networks and inserting the widget (ie the rectangle containing the title, subtitle, picture and gauge of the project on which you are prompted to click for the details of a project that interests you) on a blog, on your website or on a social network.

How to insert a widget on blogs or on social networks?

Simply go to the project’s description page and click on the "Widget" button (below the photo or video of the project). A window opens where you can copy the link and paste the widget on all your digital media. You will then become the vector of success.